Privacy Policy

Effective Date: 15-02-2025

Feesfer (“we,” “our,” or “us”) operates the Feesfer platform (“Platform”), a software solution that helps educational institutions manage student fees, generate student ID cards, send notices, and more. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Platform.

By accessing and using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide our services:

Personal Data: Name, email, phone number, billing details, school/institution details, etc.
Usage Data: Information on how you interact with the Platform, such as IP address, browser type, pages visited, etc.
Payment Data: Payment processor data (Stripe, Razorpay, etc.) for transactions. Feesfer does not directly store payment details but relies on third-party services for processing.

2. Use of Information

We use the collected data for the following purposes:

To provide, maintain, and improve our services.
To communicate with you regarding updates, notices, and support.
To process payments and provide transaction receipts.
To detect and prevent security risks and fraudulent activity.

3. Management Fees and Service Access

Mandatory Management Fees: Feesfer charges a mandatory management fee for the use of our services, including software access, server maintenance, support, and other operational costs. This fee must be paid on time to retain access to the Platform.

Non-payment of Fees: If the management fee is not paid within the stipulated time frame, Feesfer reserves the right to suspend or revoke access to the Platform. Access to the Platform will be restored only once the fees have been settled in full.

Additional Costs: Clients are responsible for paying server costs, domain costs, and any additional infrastructure costs required for the proper functioning of the Platform. These costs may vary depending on the scale of usage and any custom configurations requested by the client.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you close your account, we may retain some data for a period of time to comply with legal obligations and resolve disputes.

5. Data Security

We take reasonable steps to protect your personal data from unauthorized access, alteration, or destruction. However, please be aware that no method of electronic storage or transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

You have the right to access, update, or delete your personal data. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us at the support email provided below.

7. Sharing Your Information

We do not share your personal data with third parties except in the following cases:

With service providers who assist in providing our services (e.g., payment processors, cloud hosting, etc.).
When required by law, such as to comply with a subpoena, legal process, or governmental request.

8. Third-Party Services

Our Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of such third-party services. We encourage you to review the privacy policies of these third-party services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will include a new effective date. We recommend you review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email:support@feesfer.com